As a store that provides various applications and content, the Google Play Store also provides an opportunity for consumers to request a refund or refund.
For example, if a friend or family member accidentally made a purchase using your account, you can request a refund on the Google Play site.
If you find a purchase that was not made or was not made by a known person using a card or other payment method, you can report the unauthorized charge 120 days after the transaction.
Citing the Google Support page, there are some notes that you should pay attention to if you want to make a refund or refund on Google Play.
If it's still less than 48 hours from your app or in-app purchase, you can request a refund via Google Play.
If you purchase music, movies, books, or other content, you can request a refund more than 48 hours after purchase. For this, you can check the refund terms on the Google help page considering that some items may have different terms.
Usually, a decision will be made within one working day up to a maximum of four working days.
If your purchase is not on the list of recent purchases, you can request a refund via the Google Play site with three options.
Request Refund on Google Play Site
The first way is the easiest, namely by requesting a refund on the Google Play site. Here are the steps:
On your computer, go to play.google.com/store/account.
- Select Order History
- Find the order you want to return.
- Select Request a refund or Report a problem, then select the option that describes your issue.
- Complete the form and note that you want a refund.
- You'll get a message saying "Thank you for raising your issue". Then, you will get an email regarding the refund decision. Usually, you'll get a refund within 15 minutes up to a maximum of 4 business days.